Help Centre
habji FAQ — Answers to All Your Questions
From opening an account to depositing money, security, and responsible gaming — find clear and detailed answers to habji's most frequently asked questions on this page.
habji is a safe and easy-to-use online gaming platform for players in Bangladesh. Whether you are a new member or an existing one — account verification, depositing via bKash or Nagad, password recovery, or setting responsible gaming limits — specific and useful information on every topic is laid out here. If you cannot find the answer to your question, contact our 24/7 support team.
Frequently Asked Questions
Identity Verification (KYC)
KYC or identity verification at habji is an important security step. It ensures that only you can access your account and prevents misuse by any third party. It helps prevent fraud and guarantees that your winnings reach the right person. habji is committed to maintaining a fair and safe environment for everyone.
At habji, the National Identity Card (NID) is the most commonly used document for identity verification. A passport or driving licence may also be accepted. The document image just needs to be clear, complete, and not expired. To confirm which documents are accepted, contact the support team via live chat.
Yes, this is mandatory. The name registered on your habji account and the name on your bKash, Nagad, Rocket, or Upay account must be exactly the same. If the names do not match, withdrawal requests cannot be processed. If there is any name discrepancy, inform the support team as soon as possible.
Common reasons for rejection include a blurry image, part of the document being cut off, or a mismatch in information. In this case, resubmit clear and complete images. To find out the reason and get a quick resolution, contact us via 24/7 live chat or email at [email protected]. Our team will guide you step by step.
All documents submitted to habji are stored securely using SSL encryption. Your information is used only for identity verification and fraud prevention — it is never sold or shared with any third party. Read our privacy policy page for more details.
How to Deposit Money
habji currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. These are Bangladesh's most popular and reliable mobile wallet services. You can start depositing from a minimum of ৳100 by any method, with no maximum limit.
After logging in to habji, go to the Cashier or Deposit section and select bKash. Send the payment from your bKash app to the habji merchant number shown. Enter the transaction ID correctly and confirm the deposit. Your balance is usually updated within a few minutes.
Absolutely. Nagad is one of habji's supported methods. The process is the same as bKash — select Nagad on the deposit page, send the payment to the number provided, and submit the transaction reference number. The minimum deposit amount is ৳100.
habji itself does not charge any deposit fee. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small charge for send-money or payment transactions — this is per that provider's own policy. It is recommended to check your wallet's fee policy before making a deposit.
First, wait a few minutes, as there can sometimes be a slight delay due to network lag. If the balance still hasn't arrived after 15-20 minutes, contact habji's live chat with your wallet transaction ID and amount. Our team will verify the matter quickly and resolve it.
Security & Privacy
A good password should have at least 8-12 characters and mix uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or phone number as a password. Do not use your habji password on any other site — a separate password for each platform is safer.
Yes. habji uses the highest standard SSL (Secure Socket Layer) encryption, which keeps your login details, personal information, and financial transactions completely secure. If you see a padlock icon in your browser's address bar, the connection is safe.
Always access habji by typing habji.lat directly into your browser. If the URL has a spelling change (such as habj1.lat or habjii.lat), extra numbers, or dashes, it may be a fake site. Do not click on unknown links to log in. If you have any suspicion, email [email protected] immediately.
The first thing to do is change your password as quickly as possible. Then notify habji via live chat or at [email protected] so our security team can review the account and temporarily lock it if needed. It is also recommended to change the password on your linked mobile wallet.
Limits & Controls
Some common signs are: spending more than your budget, playing repeatedly to recover losses, neglecting family or work because of gaming, feeling unable to stop playing, and lying about gaming. If you notice these signs, set limits or take a break immediately.
habji's support team can help you use responsible gaming tools. In addition, various non-government organisations in Bangladesh dealing with mental health and the national mental health helpline are available. Remember, asking for help is a sign of courage.
Yes, habji offers the option to set deposit limits under its responsible gaming tools. To do this, go to Account Settings or the Responsible Gaming section. You can set daily, weekly, or monthly limits. This helps you stay in control of your own spending.
A cooling-off period means temporarily closing your account for a set time — such as a few days or weeks. Self-exclusion is a longer-term break. To use this feature, contact our support team via live chat or email at [email protected]. We will action your request promptly and ask no questions.
Account & Login
To register on habji, go to the registration page and fill in the form with your name, mobile number or email, and a preferred password. Make sure you are at least 21 years old. Once registration is complete, you can log in and start playing right away. One person may open only one account.
Usernames generally allow English letters and numbers; special characters are limited. Passwords must be at least 8 characters long and should be created using a mix of uppercase and lowercase letters and numbers. Avoid using someone else's name or easily guessable passwords (such as 12345678).
Click the "Forgot your password?" link on the login page. Enter your registered email or mobile number — you will receive a verification code. Enter the code and set a new password. If you have trouble with this, email [email protected] and the support team will help you quickly.
When logging in from a new device, habji may add a verification step — such as sending a code to your registered number. This is done for the security of your account. Once you receive the code, enter it to complete the login easily.
First, check your internet connection and clear your browser cache, then try again. Make sure you are entering the correct email or phone number and password. If the problem continues, contact habji's live chat support — our team is active 24/7 and can assist in Bangla.
Have more questions? We are here to help
If you cannot find the answer to your question in this list, contact habji's support team directly. Service is available 24/7 in Bangla and English.
Log in to habjiLive Chat — 7 days a week, 24 hours a day | [email protected]