habji's Privacy Policy

1 Introduction & Scope of Policy

habji is a safe and reliable online casino and betting platform for players in Bangladesh. This privacy policy describes our commitments and practices regarding the collection, use, storage, and protection of personal information belonging to users of our website and platform.

This policy applies to all habji services, websites, and mobile applications. By using habji's services, you are agreeing to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

habji believes that data privacy is a fundamental right. We collect only the information that is essential for providing our services, and we never sell or rent your information to third parties without your consent.

2 Information We Collect

habji may collect the following types of information:

2.1 Identity Information

Information you provide at the time of account registration:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and postal code

2.2 Financial Information

Information required to complete transactions:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

Information collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Login time and date
• Cookies and user session data
• Page view history and navigation patterns

2.4 Gaming Activity Information

Information related to your gaming behaviour, used to ensure responsible gaming and improve service quality:

• Play history and bet amounts
• Win and loss records
• Session duration and activity

3 Purpose of Data Use

habji uses your information for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing gaming activity
• Providing bonuses and rewards
• Providing customer support

3.2 Identity Verification and Security

• Ensuring age verification (21+)
• Preventing fraud and money laundering
• Maintaining account security
• Detecting suspicious activity

3.3 Service Improvement

• Improving platform functionality
• Personalising user experience
• Developing new features and services
• Resolving technical issues

3.4 Communication

• Sending important account-related notifications
• Sending information about promotional offers (subject to your consent)
• Sharing information related to responsible gaming

4 Data Sharing & Third Parties

habji never sells your personal information to third parties. However, we may share information in certain specific circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a lawful request from a court or government authority, or where necessary to prevent fraud or money laundering.

4.3 Business Transfers

If habji's business operations or assets are transferred to another entity, user information may also form part of that transfer. In such a case, we will notify you in advance.

5 Cookies & Tracking Technologies

habji uses cookies and similar tracking technologies to operate the platform properly. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They include maintaining login sessions, security verification, and ensuring functionality. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and personalised settings, which improves your experience.

5.3 Analytics Cookies

These cookies help us understand how users interact with our platform, which pages are visited most, and where there are opportunities for improvement. This information is collected in fully anonymised form.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security & Protection

habji takes industry-standard technical and administrative measures to ensure the security of your information:

• SSL Encryption: All data transmitted on our platform is protected by 256-bit SSL encryption, which keeps your information safe from third-party access.
• Secure Data Storage: Your information is stored on secured servers and protected from unauthorised access.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Security Reviews: We regularly review and update our security measures.
• Data Minimisation: We collect only the information that is genuinely required to provide our services.

While we ensure the highest level of security measures, no online system is entirely risk-free. It is important to keep your account password confidential and to avoid logging in from unfamiliar devices.

7 Data Retention Period

habji retains your information only for as long as it is needed to provide services, meet legal obligations, and resolve disputes.

• Active Accounts: All information is retained while your account remains active.
• After Account Closure: Financial transaction records and identity verification information are retained for a specified period after account closure, as required by applicable law.
• Marketing Data: If you request to opt out of marketing communications, the relevant information is deleted within a reasonable time.
• Technical Logs: Typically retained for a limited period for security and debugging purposes.

8 Your Rights & Controls

As a habji user, you have the following rights over your own information:

8.1 Right to Access Information

You can request from us at any time to find out what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect, you can request a correction. This can be done directly from your account settings or through our support team.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. Please note, however, that we may be required to retain some information due to legal obligations or legitimate business needs.

8.4 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. Do this from your account settings or by emailing [email protected].

8.5 Filing a Complaint

If you have any concerns about how your information is handled, contact us at [email protected]. We are available 24/7 to assist you.

9 Protection of Minors

habji strictly refrains from providing services to anyone under the age of 21. We use reliable methods for age verification and do not knowingly collect any information from minors.

If we become aware of a minor's presence on our platform, we will immediately close the relevant account and securely delete the collected information. If you know of a minor using our platform, please notify us at [email protected].

10 Changes to Policy

habji may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email address and update the "Last Updated" date at the top of this page.

Continuing to use our services after any changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions about changes to the policy, please contact our support team — we are always ready to assist in both Bengali and English.

11 International Data Transfers

Our technical infrastructure may be located in various locations. Your information may be processed or stored outside of Bangladesh. In such cases, we ensure that your information remains protected in accordance with this privacy policy and that the receiving party maintains adequate security measures.

habji uses industry-standard encryption and security protocols to ensure that your information remains completely safe even during international data transfers.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support through our website
• Language: Support available in Bengali and English

Our privacy team will process your request as quickly as possible and respond within a reasonable time.